login crickex Privacy Policy

1. What Information Is Collected

Various types of information are collected when you register an account on login crickex and during your subsequent use of the platform. This information comes mainly from two sources — what you provide directly, and what is collected automatically from your device and browsing activity.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Preferred payment method (bKash, Nagad, Rocket, or bank account details)
• Any information provided during support communications

1.2 Automatically Collected Information

• IP address and device type
• Browser name and version
• Login time, session duration, and pages visited
• User behaviour data collected via cookies and similar tracking technologies
• Gaming and betting activity logs, deposit and withdrawal history

2. Purposes of Using Information

Collected information is used only for defined and legitimate purposes. login crickex never processes your information for excessive or unrelated purposes. The main purposes are listed below:

• Account registration, identity verification, and login management
• Processing deposits, withdrawals, and transactions
• Determining bonus eligibility and providing VIP tier benefits
• Fraud prevention, account security, and detection of fraudulent activity
• Providing customer support via live chat and email
• Meeting legal obligations and resolving disputes
• Measuring and improving platform performance
• Monitoring risky behaviour in accordance with the Responsible Gaming policy and taking appropriate action

3. Legal Basis for Processing Information

login crickex processes your personal information only on a proper legal basis. These bases are:

3.1 Performance of a Contract

Information is processed as necessary to manage your account, complete transactions, and keep the service running. This forms part of the contractual relationship between you and login crickex.

3.2 Legitimate Interests

Information is used to prevent fraud, ensure security, and improve the platform, which is consistent with the mutual legitimate interests of login crickex and its users.

3.3 Legal Obligation

It is our responsibility to retain and provide certain information in order to comply with applicable laws, regulations, and instructions from authorities.

3.4 Consent

In some cases, particularly for marketing communications, information is used on the basis of your explicit consent. You may withdraw this consent at any time.

4. Sharing Information with Third Parties

login crickex does not sell your personal information to any third party. However, information may be shared to a limited extent in the specific circumstances below:

• Payment processors: Relevant financial institutions receive the necessary information to process bKash, Nagad, Rocket, and bank transfer transactions.
• Technology partners: Technology service providers that assist in operating the platform may access only the information required for their specific role, and separate confidentiality agreements are in place with them.
• Law enforcement authorities: Information may be disclosed to government authorities pursuant to a court order or legal obligation.
• Corporate restructuring: Information may be transferred in the event of a business merger or acquisition, but users will be notified in advance.

No personal information is shared with third parties beyond the exceptions listed above.

5. Security Measures for Information

login crickex maintains both technical and administrative security measures to protect your information.

• Data transmission between users and the server is secured using SSL encryption.
• Stored information is held in encrypted databases with no unauthorised access.
• Passwords and payment information are never stored in a directly readable format.
• System access is reviewed regularly and only authorised staff can access information.
• Regular audits and tests are conducted to identify security vulnerabilities.
• Unauthorised access to accounts is prevented through OTP verification.

Despite our efforts to protect your information, complete security on the internet cannot be guaranteed. It is therefore your responsibility to keep your login credentials confidential and to notify the support team immediately if you notice any suspicious activity.

6. Cookies and Tracking Technologies

The login crickex platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help identify you the next time you visit the site.

6.1 Essential Cookies

Core site functions such as login sessions, security checks, and payment processing are not possible without these cookies. They cannot be disabled, as doing so would disrupt site functionality.

6.2 Analytical Cookies

Analytical cookies are used to understand which parts of the site are used most and where users encounter problems. The data collected is aggregated and anonymised.

6.3 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies will prevent access to some important features of the site.

7. Data Retention Period

login crickex retains your information only for as long as necessary — no longer. The following factors are considered when determining retention periods:

• The duration for which the account remains active
• Where an active dispute or investigation is ongoing, the relevant information is retained for an additional period
• Financial transaction records are kept for a specified number of years as required by applicable law
• Even after an account is closed, some information may be retained for a limited period due to legal obligations

Once the need for retention ends, information is securely deleted or anonymised.

8. Your Rights

You have certain fundamental rights regarding your information, which login crickex respects:

• Access: The right to know what information is held about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion request: The right to request deletion of your information in certain circumstances, though this may not be fully possible where legal obligations exist.
• Objection to processing: The right to object to your information being used for specific purposes.
• Restriction: The right to request that processing of your information be restricted in certain circumstances.
• Data portability: The right to request your information in a structured format.

To exercise these rights, contact our 24/7 support team via live chat or email. We provide assistance in both Bengali and English. To learn more about us, visit the About Us page.

9. Protection of Minors' Information

login crickex strictly prohibits registration by anyone under the age of 21 and has the necessary verification measures in place. No information from minors is collected intentionally.

If a minor has registered by mistake and this is brought to our attention, that account will be closed immediately and all related information will be deleted. Parents or guardians may contact our support team directly in such cases.

10. International Data Transfers

Due to the requirements of our technology infrastructure, some information may be stored or processed on servers outside Bangladesh. In such cases login crickex ensures that:

• The receiving party has adequate protection measures in place.
• SSL encryption is used during the transfer process.
• Data processing agreements are in place with third-party service providers.

11. Process for Policy Changes

This Privacy Policy may be updated from time to time in response to business changes, amendments to the law, or technological improvements. Each time it is updated, the "Last updated" date at the top of this page will be changed.

For significant changes, registered users will be notified by email or via a site notification where possible. However, it is your responsibility to visit this page regularly. Continued use of the site after an updated policy is published will be considered acceptance of the new policy.

12. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live chat: Connect 24/7 directly through the live chat widget available on any page of the site.
• Email: [email protected]

Our support team accepts complaints in both Bengali and English and works to resolve them as quickly as possible. For answers to common questions about using the platform, visit our FAQ section.